How to actually reach the right Lungora contact
Two different contacts handle two different jobs. The order desk, +1 (323) 417-0278 or [email protected], handles orders, tracking, changes and refunds. The website inbox, [email protected] (Mon-Fri 9:00am-5:00pm ET), handles page errors, privacy and press, and cannot see your order. Breathing or medical questions go to a doctor, not either inbox.
The two channels, and the difference between them
Order desk
+1 (323) 417-0278
[email protected]
Orders, tracking, changes and refunds. Needs your order ID for anything after checkout. This is the number and address on the checkout confirmation email.
Website inbox
[email protected]
Mon-Fri 9:00am-5:00pm ET
Pages, typos, privacy and press. This inbox runs the site you are reading, not the checkout, and it cannot see, change or refund an order.
Writing to the wrong one does not lose anything, it just adds a day or two while the message gets forwarded to whoever can actually act on it. Starting with the right one below skips that step.
Why there are two separate contacts at all
The split exists because two different jobs need two different systems. The order desk runs on the checkout platform, https://getlungora.com/, and can see order IDs, payment status, shipping and refund history. It is operated for Lungora orders and staffed to handle them.
The website inbox, [email protected], belongs to Golungora and runs this information site: the pages, the wording, the images and the links. It has no connection to the order system at all, which is why it genuinely cannot look up a purchase, however clearly you describe it. That is not a policy choice to slow you down; the two systems are simply not joined.
The two addresses, and which one to use
| Purpose | Address |
|---|---|
| Golungora office | 3 Times Square, Floor 12, New York, NY 10036, USA |
| Returns (send products back here) | 299 Park Avenue, Floor 21, New York, NY 10171, USA |
These are two different buildings doing two different jobs. The office is where this desk operates from; it does not receive returned bottles, and a package sent there will not be processed as a return. Anything you are sending back goes to the returns address, with your full name, email and order ID written on a slip inside the box.
What to have ready before you call
| Have ready | Why |
|---|---|
| Your order ID | The fastest way for the order desk to find your exact purchase, shipment and payment. |
| The email address used at checkout | Confirms which account or order the desk is looking at, especially if you do not have the order ID handy. |
| The kit you ordered and the date | Two bottles, three or six, and roughly when you paid, narrows a search if the order ID is missing. |
| What you are calling about | Tracking, a change, a refund, or a batch question, a one-line reason saves time on both ends of the call. |
| Photos, if the bottle or seal looks wrong | Send them ahead by email so the desk can see exactly what you see before you talk it through. |
None of this is required to get help; it just makes the call shorter. If you only have one thing, make it the order ID, and call +1 (323) 417-0278 rather than emailing when the matter is time-sensitive.
Which contact actually handles your situation
| Your situation | Who to contact |
|---|---|
| Where is my order, or when will it arrive | Order desk, +1 (323) 417-0278 or [email protected] |
| I want to change or cancel an order | Order desk, +1 (323) 417-0278, as soon as possible before it ships |
| I want a refund under the 60-day guarantee | Order desk, +1 (323) 417-0278 or [email protected], with your order ID |
| My bottle looks wrong or the seal is broken | Order desk, +1 (323) 417-0278, with photos ready |
| I found a typo or broken link on this site | Website inbox, [email protected] |
| I have a privacy question about this website | Website inbox, [email protected] |
| I am a journalist or partner with a press question | Website inbox, [email protected] |
| My breathing has changed, or I have a medical question | A doctor or pharmacist, not this site or the order desk |
Neither contact on this page can assess a symptom. Shortness of breath, a cough past three weeks, coughing up blood, wheezing or chest pain are reasons to see a doctor, and no phone call or email to this site changes that. If you are also taking a prescription medicine, keep taking it and raise Lungora with whoever manages that prescription, not with either inbox here.
If a contact from "Lungora" seems off
If someone contacts you claiming to be Lungora or Golungora, a few checks take less time than the call itself. A genuine order desk call or email references your actual order ID and the kit you bought; it does not ask you to read out a full card number or a one-time password over the phone, since the checkout already has your payment details from when you paid.
The order desk's real numbers are +1 (323) 417-0278 and [email protected], and the website inbox is [email protected]. If a message comes from a different number, a different domain, or asks for payment information a second time to "process a refund," treat it as suspicious and contact the order desk directly using the number on this page rather than any number or link inside that message.
The same caution applies to a marketplace or ad claiming to sell Lungora at a steep discount and asking you to pay outside the normal checkout. That pattern is covered in more detail on the where-to-buy page.
A short process for getting an answer quickly
Decide which of the two contacts fits
An order question goes to the order desk. A page or privacy question goes to the website inbox. The routing table above covers most cases.Gather what is listed above
Order ID, the email used at checkout, and a one-line reason. A refund or a wrong bottle also benefits from a photo.Call for anything urgent, write for a paper trail
+1 (323) 417-0278 gets a same-day answer. [email protected] or [email protected] leaves a timestamped record, useful near the edge of the 60-day window.Expect a reply inside normal hours
The order desk generally answers same day by phone. The website inbox reads messages during Mon-Fri 9:00am-5:00pm ET and replies the next business day if a message arrives after hours.
When each inbox is actually staffed
The website inbox keeps office hours: Mon-Fri 9:00am-5:00pm ET. A message sent outside that window is read the next business day, in the order it arrived, and is not monitored overnight or on weekends. It handles one message at a time rather than a live chat, so a reply usually takes a business day rather than minutes, and that is a fair trade for a channel that also handles privacy and press requests carefully rather than quickly.
The order desk exists to handle time-sensitive purchase issues and is generally the faster route for anything urgent, since a phone call gets a same-day answer in a way an email queue cannot always match. If you email the order desk instead of calling, expect a reply within a business day or two rather than the same afternoon, since phone lines are answered first.
Before you write, a page might already answer it
Most questions about a purchase already have a page: the 60-day window is on the guarantee page, the return steps are on the refund policy page, and shipping timing is on the shipping page. Batch and lot questions are on the batch verification page, and who actually publishes this site is on the about page.
If none of those answer it, +1 (323) 417-0278 for anything about an order, or [email protected] for anything about this page.
Contact: common questions
What is the fastest way to reach someone about my order?
Call the order desk, +1 (323) 417-0278, with your order ID ready. It is faster than email for anything time-sensitive.
Can the website inbox see my order?
No. [email protected] runs this information site only and has no access to the order or checkout system.
Where do returns actually get sent?
299 Park Avenue, Floor 21, New York, NY 10171, USA, with your full name, email and order ID inside the box, not the office address.
What are the website inbox's hours?
Mon-Fri 9:00am-5:00pm ET. Messages sent outside those hours are read the next business day.
I have a question about my breathing. Who do I ask?
A doctor or pharmacist. Neither contact on this page can assess a symptom or replace a medical appointment.
What should I have ready before I call?
Your order ID, the email used at checkout, the kit you ordered, and a one-line reason for the call.
My bottle's seal looks broken. Who do I tell?
The order desk, +1 (323) 417-0278, with photos of the bottle and seal ready to send.
I found an error on this page. Who fixes it?
Email [email protected]. The correction is made and the page's updated date changes to reflect it.
Keep reading
Who actually publishes this site?
Golungora's role as an authorized US retailer, and the editorial rules behind these pages.
Read →How does the 60-day guarantee work?
What the refund window covers, how to claim it, and who pays return shipping.
Read →What does the lot and CoA reference actually confirm?
Why LUN-26/GO-7591 is a draft reference, and how to match a bottle to an order.
Read →Order Lungora from the authorized retailer
30 capsules per bottle, one capsule a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (323) 417-0278.
