How a Lungora refund actually works, step by step
To refund Lungora, call or email the order desk within 60 days with your order ID, then ship the bottles, tracked, to 299 Park Avenue, Floor 21, New York, NY 10171, USA, name and order ID inside. Partly used bottles count. Refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card. The site's own inbox cannot see or start a return.
The order the steps actually happen in
A refund starts with a phone call or an email, not with a box. Mailing bottles back before the order desk knows a return is coming just means a parcel arrives at 299 Park Avenue with nothing on file to match it to. Get the claim logged first; the shipping comes after.
Call or email the order desk
Say you want a refund and give your order ID. This has to happen within 60 days of the purchase date.Get the return address confirmed
It is 299 Park Avenue, Floor 21, New York, NY 10171, USA, and the desk can repeat it while you write it down.Pack the bottles and ship them, tracked
Sealed or partly used, both are eligible. Put your name, email and order ID on a slip inside the box.Wait for the return to be received and credited
Then the refund itself posts 3-5 business days after the return is credited, then 5-10 days to show on the card.
What actually goes in the return package
- The bottles you are returning, however many capsules are left in each.
- A slip of paper with your full name, the email used at checkout, and your order ID.
- The original box or a sturdy replacement, so bottles do not rattle loose in transit.
- A tracking number from whichever carrier you use.
What does not need to go back: the outer shipping box the kit originally arrived in, any packing slip you received, or the order confirmation email. Those are yours to keep or discard; only the bottles and your identifying slip need to travel to 299 Park Avenue, Floor 21, New York, NY 10171, USA.
If you are returning a multi-bottle kit, put every bottle from that order in one package rather than mailing them separately. A single tracked parcel with all the bottles and one slip is far easier for the returns address to match to one order than several smaller packages arriving on different days, some without any note inside at all.
A bottle with the safety seal broken or missing is fine to return under this policy; that seal exists to show the product had not been opened before it reached you, not to block a return once you have used it. The one thing worth avoiding is shipping loose capsules outside their bottle, since there is then no way to confirm what is actually inside the package.
How the timing actually breaks down
| Step | Typical timing |
|---|---|
| Claim logged with the order desk | Same call or email, must land inside the 60-day window |
| Return shipped | However long it takes you to pack and post it |
| Return in transit to New York | Depends on the tracked service you choose |
| Return received and credited | 3-5 business days after the return is credited |
| Refund appears on your card | 5-10 days to show on the card after that credit |
The window itself only governs the first row. Once a claim is logged within 60 days, the shipping and processing time that follows is not racing that same clock; it simply takes as long as it takes to physically move a package and process it on arrival.
Partly used bottles are not a problem
The guarantee does not require an unopened bottle. If you started taking Lungora and decided within the window that it was not for you, send back whatever is left, sealed or not, along with anything still sealed from a larger kit.
This matters most on the larger kits. On the three-bottle kit, it is common to have used a bottle or two and still have one sealed when a claim is made; on the six-bottle kit, several bottles are often still sealed. Every bottle from the order, used or not, goes back in the same package, and the refund is for the order, not calculated bottle by bottle.
How this interacts with the size of kit you bought, and why a six-bottle kit's window closes with most of it still sealed, is walked through separately on the pricing page.
Refund versus chargeback: two different roads
The refund process
Call or email inside 60 days, return the bottles, and get a refund 3-5 business days after the return is credited, then 5-10 days to show on the card. It runs through the order desk and ends with the money landing back on the same card you paid with.
A card chargeback instead
Disputing the charge with your bank skips this process entirely. It usually takes longer than a direct refund, and it can freeze the order while the bank investigates, which is slower for everyone than simply calling the order desk first.
If a refund claimed properly within the window has not shown up in the timeframe above, the right next step is to call the order desk again and ask about the specific claim, not to go straight to a chargeback. A chargeback is the tool for a charge the seller will not resolve directly, not the first move on a return that is simply still in transit.
The website inbox and the order desk are not the same thing
| Inbox | What it can do | What it cannot do |
|---|---|---|
| Order desk The order desk, listed at the foot of the page | Look up your order, log a refund claim, confirm the return address, answer where a refund is in the process | n/a, this is the correct inbox for all of that |
| Website inbox the website inbox | Fix a typo or an error on this website, answer a privacy question | See your order, start a refund, track a return, or confirm a payment |
The difference is not a technicality. The website inbox reaches people who maintain this information site; they read every message but genuinely cannot pull up an order, because the checkout and the order system belong to the seller, not to this retailer's website. A refund request sent there gets forwarded, which adds delay for no benefit over calling the order desk directly the first time.
This split exists because Golungora is an authorized US retailer for Lungora, not the manufacturer or the label distributor. The website you are reading is the retailer's information site, staffed on a Mon-Fri 9:00am-5:00pm ET schedule for exactly the kind of thing listed in that inbox's column above. The order desk is staffed separately, by the team that actually runs the checkout and the fulfillment behind it, which is why it is the only line that can see an order at all.
The short version, one more time
None of this is complicated once the order of operations is clear: claim first, ship second, wait for the credit, then the refund. The part most people get backward is mailing the bottles before calling, which only slows things down and leaves a package with no claim to match it to.
The plain-language version of what the guarantee covers and does not is on the guarantee page. This page exists for the mechanics: what goes in the box, how the timing runs, and which inbox actually answers a refund question. Between the two, there should be no step in a Lungora return that is left to guesswork.
Refund Policy: common questions
How do I actually get a Lungora refund?
Call or email the order desk within 60 days with your order ID, then ship the bottles, tracked, to 299 Park Avenue, Floor 21, New York, NY 10171, USA.
What do I put in the return box?
The bottles, sealed or partly used, and a slip inside with your full name, email and order ID.
Can I return a bottle I already started using?
Yes. Partly used bottles are still eligible; the guarantee does not require an unopened bottle.
Who pays for the return shipping?
You do, on a tracked service, so both sides can confirm the package arrived.
How long does the refund take once I ship it back?
3-5 business days after the return is credited, then 5-10 days to show on the card, counted from when the return is received and credited, not from when you mail it.
Should I dispute the charge with my bank instead?
Only if a properly claimed refund has not shown up in the expected time. A chargeback skips the direct process and is usually slower for a return already in progress.
Can I email the website's contact address for a refund?
No. The website inbox cannot see orders or start a refund; use the order desk instead.
Does the claim need to be finished within 60 days, or just started?
Just started. Logging the claim with the order desk inside the 60-day window is what counts; shipping and processing afterward take as long as they take.
Keep reading
What does the 60-day guarantee cover?
The plain-language version: what's covered, what isn't, and why it's a purchase policy, not a health promise.
Read →What do the three kits cost?
Prices, per-bottle cost and how the 60-day window compares to a 180-day kit.
Read →How does shipping work?
Where orders ship from, what free shipping covers, and what to do about a late or damaged parcel.
Read →Order Lungora from the authorized retailer
30 capsules per bottle, one capsule a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? The FAQ page answers most of them.
